Legal

Money-Back Guarantee

Last updated: July 2026

1. Our Guarantee

We want you to be genuinely happy with what you order. If you're not satisfied for any reason, you can request a full refund within 5 days of your order's delivery date.

2. How to Request a Refund

Email team@pixomotive.com within 5 days of delivery with your order number and the reason for your request. We'll confirm the details and provide next steps, including a return address if the item needs to be sent back.

3. Item Condition

To qualify for a refund, items should be returned in the condition you received them — unused and with original packaging where possible. If an item arrived damaged or defective, let us know and include a photo so we can resolve it quickly, often without requiring a return shipment.

4. Refund Timing

Once your return is received and inspected (or your refund is otherwise approved), we'll process your refund to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.

5. Return Shipping

If a return shipment is required, return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect, in which case we'll cover it.

6. After 5 Days

Requests made more than 5 days after delivery fall outside this guarantee, but we're still happy to hear from you — email us and we'll do what we reasonably can to help.

7. Contact Us

Pixomotive LLC
1021 E Lincolnway, Unit #1846
Cheyenne, WY 82001, USA
Email: team@pixomotive.com
Phone: +94 78 732 9160