Legal

Shipping Policy

Last updated: July 2026

1. Shipping Area

At this time, Pixomotive ships exclusively to addresses within the United States (all 50 states). We are not able to ship to PO boxes outside the US, US territories, or international addresses.

2. Processing Time

Orders are typically processed within 1–2 business days of payment confirmation. You'll receive an email confirmation as soon as your order is placed.

3. Delivery Time

Once processed, orders arrive within 7–14 days, depending on your location and the shipping carrier's schedule. This estimate covers standard delivery; occasional delays can occur due to weather, carrier disruptions, or high order volume.

4. Shipping Costs

Shipping costs are calculated and shown at checkout before you complete your payment.

5. Order Tracking

If tracking is available for your shipment, we'll include it in your order confirmation or a follow-up email once your order ships.

6. Delayed or Missing Packages

If your order hasn't arrived within 14 days of shipping confirmation, please contact us at team@pixomotive.com and we'll look into it with the carrier on your behalf.

7. Contact Us

Questions about a specific order? Email team@pixomotive.com or call +94 78 732 9160.